The Devon Group
Software-as-a-Service (SaaS) is increasingly recognized as a “game changer” in the outsourcing industry. AMR Research Director (and author of the blog “Horses for Sources”) Phil Fersht shares his insight on why SaaS is changing the game for BPO providers, the state of the industry and how companies can gain value and achieve significant cost savings [...]
As always-on connectivity changes the way we work, remote workers are emerging as the workforce of tomorrow. Jack Heacock, senior vice president of The Telework Coalition (TelCoa), a leading telework, education and advocacy organization, shares how a distributed workforce benefits employers, employees and communities.
You’re one of the co-founders of the Telework Coalition. Tell me about [...]
Outsourcing has become a solid strategy for organizations looking to improve productivity and reduce costs. Today, companies are no longer asking “should we do this?” but rather, “what region makes the most sense?” Outsourcing Institute’s Frank Casale shares why a successful partnership starts with ‘transformation mindset’ and what factors should be considered when outsourcing offshore.
You’re [...]
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